Returns & Exchanges
RETURNS & EXCHANGES
At SKIN&CO, returns are easy and come with a 30-day Satisfaction Guaranteed. We stand by the quality and standards in which we craft our products, but we understand that sometimes products arrive DOA (damaged on arrival) or there are extenuating circumstances. In these cases, we recommend customers submit their requests for return or exchange AND send back the product(s) within 30 days of purchase if you are located in the continental US. If a request is received past our 30-day guarantee and/or a product is sent back past our 30-day guarantee, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which it was received. It must also be in the original packaging. Be sure to contact us within 30 days of receiving your purchase, so that a Customer Service Representative may assist and provide instructions for the return of the product(s) in question. To complete your request, we require a receipt or proof of purchase.
In the event that a request is approved, customer is responsible for the cost of shipping for the product return or exchange. A fee of $6.99 ($18.99 if you are located outside of the United States) for the return shipping label will be deducted from the balance return to the customer. Once received and determined to be in resalable form, a refund or store credit (in the forms of an e-gift card) will be issued. We will address the quality issue at once to arrange an exchange, replacement, or refund, once defects have been confirmed by our quality control team.
If item(s) are purchased during a promotion that has ended, all sales are final on clearance and sale items; only a store credit will be issued in equal value of the original purchase made during the promotion if the item is defective.
For your protection, we suggest that all exchanges be sent back to us through a reliable shipping carrier and insured with signature authorization. We are not responsible for items mishandled or lost in transit.
NOTE: Please do not submit requests for returns or exchanges for purchases made at other retailers and websites, as we do not have a record for the purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, please check you bank or credit card statement within 3-7 business days to allow your financial institution time to process the refund. If you do not receive a refund within this grace period, please contact your issuing bank, as it may take some time or they require additional information before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale & Clearance Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will assist you with the returns/exchange process.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, an e-gift card will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will not issue a refund or gift/store credit. Transactions are non-transferrable and to be eligible for return or credit, the request must be made by the gift giver and/or cardholder.
To return your product, you must email your request to firstname.lastname@example.org along with reason for return, and image(s) of the product(s) for approval.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to delivered to you may vary.
If you are shipping any item(s) with a value over $75, we recommend you opt-in for trackable shipping service and/or purchasing shipping insurance. We do not make guarantees that we will have received your returned item(s), and we are not liable if your returned item(s) are mishandled and/or missing.